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Understanding what emotional intelligence is and why it's so important in the workplace is crucial in today's increasingly competitive world.
Supporting positive staff relationships helps to build a more productive and cooperative work environment. Emotional intelligence is a valuable tool in creating collaborative workplaces both for management and for front line staff.
Dale Carnegie once said, "When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion." People are by nature emotional creatures, but only the emotionally intelligent can recognize emotions—both their own and others—and work with them to reach the best possible outcome for everyone. Within the chamber of emotional intelligence lies opportunities to succeed personally and professionally.
